Home Improvement Corner

Americans spend almost 200 billion dollars annually on home remodeling improvements and repairs. Most contractors, who perform this work, do so in a professional manner. Yet year in and year out home improvement contractors (used car salesmen a very close second) top the list in consumer complaints. Complaints range from substandard work to unnecessary work. Some even collect deposits and never perform the work. Under the best circumstances home improvement projects can present some unforeseen situations. As a homeowner or renter the last thing you need is starting a project with an unscrupulous contractor.

Following a few simple steps will help avoid problematic contractors. These steps will not guarantee a "problem-free" project but rather increase the probability of a successful project.

* Determine the exact scope of the work. Know beforehand precisely what you want.
* Shop for a contractor. Use word of mouth, suppliers (tile, kitchen cabinets, flooring), Coop/Condo Boards (contractors who have previously worked in your building). Ascertain their area of expertise; in other words, if their company title is "Joes Plumbing" don't use them to redo your hardwood floor, even at that "rock bottom" price.
* Obtain a minimum of three written estimates. Perform a license check on the bidders. NYC.gov has an instant license check on the Consumer Affairs webpage. NYC law stipulates criminal background checks, written exam, license fee, mandatory bond or contribution to trust fund by license holders. Ask to see their insurance documentation when they present their estimates. They must also provide three references with their contact telephone numbers. Research complaints through BBB, and local DCA.
* Pick the top two bids and call their references. If possible ask the reference if you can visit and see first hand the quality of work? Ask if the contractor adhered to the projects timeline? Did the contractor
clean up on a routine basis and did they take reasonable precautions in dust/damage protection at the residence? Was the contractor present during most of the project? Was the material received in a timely manner? Did the contractor adhere to the payment schedule?
* Choose the successful bidder. Prepare a detailed contract with terms and payment schedule.

In my next article I will discuss the contract details and project management during the job.

Nick Sosa Contractor. nicksosa@aol.com 914-837-9913